Bose Soundbar Activation Failed (2024)

FAQs

Why Bose product activation failed? ›

Be sure the Bose app is up-to-date.

If the Bose app is not the latest version, it might be missing features or improvements. On your device, go to the app store, search for the app and select it. If an update is available, install it.

Here are some steps that you can take to resolve the issue: - Check Your Subscription: Ensure your subscription is active. - Sign in with the Correct Account: Ensure you're signed in with the account you used to buy Office. - Update Your Office Apps: Ensure that Microsoft Word, Excel, or any other app is up-to-date.

Check if the Bluetooth® device is connected to another product. The Bluetooth device might not connect to your Bose product if it is already connected to another product. Go to the Bluetooth settings on the device, disconnect any connected products, then try connecting your Bose product. Reboot the Bluetooth® device.

On your headphones, press and hold the Power/Bluetooth® button. While continuing to hold the button, connect the USB cable to the right earcup. The Power light on your headphones will quickly blink twice. Once connected, wait two seconds and then release the Power/Bluetooth button.

Make sure the Soundbar is correctly plugged into the TV using the right cables (HDMI or Optical cable). To be sure, you can try to unplug and replug the HDMI or Optical cable again. Verify if the HDMI cable is connected to the HDMI port labelled ARC (Audio Return Channel) on the TV and the Soundbar.

Tech tip: Most TVs will automatically recognise your soundbar when it's plugged in. If it doesn't, you'll just have to head to your TV's audio settings and select the correct external speaker option (your soundbar).

If your product is unable to connect to your wireless router for Internet access: Here are some things to know: Your system must be within the wireless range of your wireless router or connected wireless extenders (if in use). Mobile hotspots are not recommended since they can have limited or inconsistent performance.

Using the system buttons

On the top of your system, touch and hold the Play/Pause button for 2 seconds. The light bar on the front of the system lights while held, then fade to black to confirm the on/off command.

Press and hold the Power switch all the way to the right (toward he Bluetooth® icon) and hold it there until the Bluetooth light is blinking blue. If you're wearing your headphones, you'll hear "Ready to connect." In the Bose app, from the "My Bose" screen, tap the + button.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again. Try the app on a different mobile device. If available, download and install the Bose app on another device to determine if the issue is related to the first device or its settings.