Tata Consultancy Services hiring service request management in Chennai, Tamil Nadu, India | LinkedIn (2024)

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Tata Consultancy Services hiring service request management in Chennai, Tamil Nadu, India | LinkedIn (1)

service request management

Tata Consultancy Services Chennai, Tamil Nadu, India

Tata Consultancy Services Chennai, Tamil Nadu, India

6 days ago

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Tata Consultancy Services hiring service request management in Chennai, Tamil Nadu, India | LinkedIn (6)

Nayana Chinta

Human Resources Assistant at Tata Consultancy Services

TCS IS HIRING FOR service request management

ROLE: service request management

Experience Range: 5 to 8 yrs(Relevant)

Location: Chennai, Hyderabad

JD:

Must-Have:

  • Develop and implement standard operating procedures (SOPs) for NOC operations, incident management, and change control processes.
  • Establish and maintain governance frameworks to ensure compliance with regulatory requirements, industry standards, and internal policies.
  • Define and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of NOC processes.
  • Conduct regular audits and assessments of NOC procedures to identify areas for improvement and optimization.
  • Coordinate with cross-functional teams to ensure alignment of NOC processes with business objectives and IT service management frameworks (e.g., ITIL).
  • Provide training and support to NOC staff on process workflows, tools, and compliance requirements.
  • Serve as a point of contact for internal and external audits, regulatory inquiries, and compliance assessments.
  • Collaborate with stakeholders to implement process improvements and automation initiatives to enhance NOC efficiency and effectiveness.
  • Skills:
  • Strong understanding of ITIL (Information Technology Infrastructure Library) principles and best practices.
  • Knowledge of IT service management (ITSM) frameworks and tools such as ServiceNow, BMC Remedy, or JIRA.
  • Experience with process mapping, documentation, and improvement methodologies (e.g., Lean, Six Sigma).
  • Familiarity with regulatory requirements and standards relevant to NOC operations (e.g., GDPR, PCI DSS, ISO 27001).
  • Excellent analytical and problem-solving skills, with the ability to identify process gaps and inefficiencies.
  • Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.
  • Project management skills to plan and execute process improvement initiatives.
  • Attention to detail and a commitment to quality and compliance.

Interested candidates pls share your cv to mailid: c.nayana@tcs.com with subject "service request management " for further Discussion.

  • Seniority level

    Associate

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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